![]() May 21 – I receive another reply from the Help Desk (remember, there is not a phone number or a last name to be found.Please note: nobody said, “Lisa, you are missing the utility bill or piece of mail to prove you aren’t an imposter!” the “standard customer service reply template is what came back to me”). May 18 – I get a reply back stating that I need to re-review the documents page and resubmit a clearly visible license (e.g.This is not necessary. Alas, I then submit a reply to the help ticket asking when the payment will be processed. We’ve processed $75K credit card transactions ourselves before over our virtual terminals. May 18 – I submit a clear photo copy of my license on the document payments page (please note: I still miss that a piece of mail is still required – I don’t know about you, but I haven’t been asked to prove residence with a piece of mail for at least 20 years when I got my first apartment in Washington, D.C.!) Seriously, I’m CEO of a business.May 18 – I receive a reply with a pretty vague instruction as to the problem:.May 18 – I send First Annoyed Notification to PPH asking why I wasn’t notified that my documents were not legible and why my seller was the only one notified (especially since the seller could not possibly fix the situation).May 18 – I received no more communication from PPH, but my seller sent me an email stating that my driver’s license was not legible.(Please note that the third check-mark didn’t apply to our situation) and I misinterpreted the second item as being an "or" and not an "and." Here is a screen shot of the request of what they needed: The note said, “See what went wrong,” with a link. May 15 – I receive a note stating payment did not go through.Here is a brief synopsis of what happened next: The designer then went to create an invoice and I clicked on it, paid a new agreed-upon dollar amount (over $1k) and saw the green “your payment is being processed button.” We collaborated a bunch of times and I received a great report. ![]() In this case, I created a proposal but awarded the proposal straight to that first designer. Now I needed to create the entire report template. The designer raised a $180 invoice that I promptly paid via credit card all through the site. And all worked perfectly well – my designer was quick, high quality and I got back a design that we ended up baking into a larger design.From a B2B marketplace perspective, it’s brilliant, I will give them that.After posting a small proposal to create a mock 1-page template, I selected a designer.I was specifically seeking a graphic designer with B2B experience.After a basic registration process, the platform and workflow (workflow is a generous term – it’s really hosted email) matches buyers (me, in this case) with sellers of a range of skills and services.Here’s what happened and what I observed initially: Several Spend Matters and MetalMiner team members (our parent company is called Azul Partners) suggested I try a freelance website such as PeoplePerHour (PHP).ĭone. Recently, Team MetalMiner (a sister publication to this one) decided to revamp its regular monthly sourcing and pricing forecast report on the basis of discussions with large metal buying organizations. Puh-lease! The “experience economy,” the “sharing economy”… I’m over it. ![]() When did our world turn so uber-chic that venture capital dollars flow to hipster companies that only list a person’s first name on the company bio page? What’s so "rah" about the “sharing economy” that basic contact info such as phone numbers doesn’t exist? And please don’t try and convince me that eating 4 raspberries from an espresso cup justifies the $8 price tag because it has been presented to me to enjoy as part of some “experience.”
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